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The secrets of

The Home Depot's
CX Video Success

How The Home Depot create consistently exceptional customer experience... at scale with video

Welcome to your complete customer experience video toolkit:
Everything you need to give your videos CX Appeal...

The unmissable eBook

The Secrets of CX Appeal

Using video for CX might sound daunting if you’re not a broadcaster by trade, but lots of organizations are already doing it. 

In this ebook we’ve tried to address the most common questions and challenges for anyone who’s looking to improve customer experience in their organization.

We’ll talk about why you should use video for CX, how to get started and how to avoid common video management pitfalls.

Customer Success Story: The Secrets of

The Home Depot's CX Video Success

The modern retail market is extraordinarily competitive. Every marketing dollar invested in gaining store visits counts now more than ever, as does converting as many shoppers into buyers as possible.

To succeed, retailers need to serve their customers in a consistent and knowledgeable way. Few know this better than the national home improvement retailer The Home Depot.

With annual sales that exceed $70 billion, and with more than 2,200 stores in the North America, this retailer knows what it takes to succeed... Video. Ands lots of it!

Brands with CX Appeal

10 of the Best Enterprise CX Videos

When it comes to enterprise customer experience, video matters. In fact, it might just be the single most important channel to deliver your message.

If you want your employees to pay attention, retain the information, and apply what they learn in their daily customer experience interactions, those media assets are an absolute must.

Check out these great examples from brands such as Nintendo, EY, Burger King and, of course, The Home Depot.

eBook: The Essential

Video Asset Management Handbook

The future will be told in video — are you prepared to participate? Forecasted to make up 82% of all internet traffic by 2021, video is the premier way to tell stories, deliver information, grab the attention of audiences and connect brands with consumers.

In this eBook, we will explore the leading-edge of video and production asset management, providing a guide to the options available and creating a blueprint able to optimize your workflows and solutions. There’s a lot to cover, so let’s get started!

Home Depot Quote Logo

"Working with IPV has been excellent, the level of technical competence and system knowledge has been impressive. Their willingness to work out a suitable solution proved their desire to form a solid partnership."

Bruce Covey, Manager, BTV engineering at Home Depot Television

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